Aesthetic Clinic Customer Service Representative

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Title: Customer Care Executive

We are seeking a highly skilled and motivated Customer Care Executive to join our team. The successful candidate will be responsible for handling incoming calls and managing interactions on our social media networks.

The role of the Customer Care Executive is crucial in ensuring our clients receive excellent customer service and have a positive experience with our clinic.

Key Responsibilities:
  • Answer incoming calls and respond to customer inquiries.
  • Provide accurate information about our clinic services.
  • Schedule appointments and manage the clinic's appointment calendar efficiently.
  • Assist clients in resolving any issues or complaints they may have.
  • Engage with clients through social media platforms (Facebook, Instagram) to address their queries and provide support.
  • Maintain a comprehensive knowledge of our clinic services and procedures.
  • Update and maintain customer records and ensure confidentiality of all customer information.
Requirements:

To be successful in this role, you should have:

  • Previous experience in a customer service or customer care role.
  • Strong interpersonal skills and the ability to build rapport with clients.
  • Familiarity with aesthetics clinic procedures and services is a plus.
  • Proficient in using social media platforms.
  • Ability to remain calm and professional when dealing with challenging situations.


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