
Supplier Liaison Expert
6 days ago
Nivoda Overview:
At Nivoda, we believe in fostering a collaborative environment that encourages growth and innovation. We are seeking a motivated and detail-oriented individual to join our dynamic team as a Supplier Liaison Expert.
- Supplier Support: Delivering exceptional support to international suppliers through multiple channels, including phone calls and email interactions.
- Issue Resolution: Identifying and resolving technical issues related to our platform and inventory management systems by working closely with internal teams.
- Query Handling: Addressing and resolving supplier queries in a timely and professional manner.
- Cross-Functional Collaboration: Collaborating with sales, development, operations, and other internal teams to ensure seamless processes, efficient problem-solving, and timely support for data-related queries.
- System Integrations: Working with various integration points like APIs, FTP, SFTP, Google Sheets, and more to ensure data accuracy and system connectivity.
- 3-5 years of experience in application support or a related field.
- Strong understanding of SQL and ability to write and execute complex queries.
- Experience in providing live support and handling customer inquiries.
- Excellent verbal and written communication skills in English.
- Strong analytical and problem-solving skills, with an analytical mindset to identify root causes of issues.
- Ability to communicate complex technical information clearly and concisely.
- Self-motivated individual who can work independently and as part of a team.
- Strong interpersonal skills and ability to build rapport with suppliers and internal teams.
- Bonus: Experience working in the diamond or jewelry industry is a plus.
- Experience handling API-related issues.
- Proficiency in Hindi and Gujarati (verbal).
- Basic knowledge of coding or a strong desire to learn.
- Exposure to data analysis.
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