Supplier Liaison Expert

6 days ago


Lahore, Punjab, Pakistan Nivoda Full time

Nivoda Overview:

At Nivoda, we believe in fostering a collaborative environment that encourages growth and innovation. We are seeking a motivated and detail-oriented individual to join our dynamic team as a Supplier Liaison Expert.

  1. Supplier Support: Delivering exceptional support to international suppliers through multiple channels, including phone calls and email interactions.
  2. Issue Resolution: Identifying and resolving technical issues related to our platform and inventory management systems by working closely with internal teams.
  3. Query Handling: Addressing and resolving supplier queries in a timely and professional manner.
  4. Cross-Functional Collaboration: Collaborating with sales, development, operations, and other internal teams to ensure seamless processes, efficient problem-solving, and timely support for data-related queries.
  5. System Integrations: Working with various integration points like APIs, FTP, SFTP, Google Sheets, and more to ensure data accuracy and system connectivity.
Requirements
  1. 3-5 years of experience in application support or a related field.
  2. Strong understanding of SQL and ability to write and execute complex queries.
  3. Experience in providing live support and handling customer inquiries.
  4. Excellent verbal and written communication skills in English.
  5. Strong analytical and problem-solving skills, with an analytical mindset to identify root causes of issues.
  6. Ability to communicate complex technical information clearly and concisely.
  7. Self-motivated individual who can work independently and as part of a team.
  8. Strong interpersonal skills and ability to build rapport with suppliers and internal teams.
  9. Bonus: Experience working in the diamond or jewelry industry is a plus.
Desired Skills
  1. Experience handling API-related issues.
  2. Proficiency in Hindi and Gujarati (verbal).
  3. Basic knowledge of coding or a strong desire to learn.
  4. Exposure to data analysis.


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