Senior Systems Professional

6 days ago


Hyderabad City Taluka, Pakistan HSBC Full time

SUCCESS IN THIS ROLE WILL BE CHARACTERISED BY:

  1. Effective troubleshooting and root-cause analysis of system failures and incidents;
  2. Collaboration with various Business and IT teams to ensure seamless communication;
  3. Demonstrating flexibility in working shifts and providing on-call support;
  4. Maintaining adherence to Service Level Agreements (SLAs) and service delivery procedures defined by the ITIL framework;
  5. Demonstrating excellent problem-solving and root-cause investigation skills;
  6. Demonstrating excellent written and oral communication skills in English, including report writing and documentation of training materials.


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