Client Support Specialist

2 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

This is an exciting opportunity to join our team as a customer service advisor, where you will play a key role in delivering a seamless experience to our clients. As a customer service professional, you will be responsible for providing support through various channels, solving queries with confidence, and building lasting relationships.

About the Role
  • You will be the first point of contact for clients, responding to inbound calls and emails, and delivering accurate and concise information to resolve their queries.
  • You will also handle track & trace requests, resolve queries promptly, and generate quotes as needed to support client inquiries.
Key Responsibilities
  • Client Communication: You will communicate clearly and concisely with clients, responding to their queries in a timely manner.
  • Relationship Management: You will build strong relationships with clients by providing excellent customer service, resolving issues promptly, and following up on outstanding matters.
  • Quote Generation: You will generate quotes as needed to support client inquiries, using your knowledge of our products and services.
What We're Looking For
  • Strong verbal and written communication skills, with the ability to articulate complex ideas clearly.
  • A professional, empathetic, and collaborative attitude, with a focus on delivering exceptional customer service.
  • Ability to manage time effectively, prioritize tasks, and work under pressure to meet deadlines.
Benefits
  • You will have the opportunity to work with a talented team, learning from each other and growing together.
  • You will receive comprehensive training to help you succeed in your role.
  • You will have access to a range of benefits, including [list benefits here].

We are committed to supporting our employees' personal and professional development, providing opportunities for growth and advancement within the company.

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