Technical Assistance Specialist

1 day ago


Lahore, Punjab, Pakistan Thingtrax Ltd Full time

Job Overview

We are seeking a skilled Technical Assistance Specialist to join our team at Thingtrax Ltd. As a key support specialist, you will play a vital role in delivering exceptional technical assistance to our customers.

Main Responsibilities:

  1. Support Delivery
  • Collaborate with customers to resolve technical issues efficiently and effectively.
  • Develop and maintain strong relationships with customers by providing tailored technical solutions.
Troubleshooting and Analysis
  • Analyze complex technical problems and provide concise solutions.
  • Document all troubleshooting steps and solutions for future reference.
Product Knowledge and Development
  • Maintain in-depth knowledge of our product suite to offer expert guidance to customers.
  • Stay updated on new product features and functions to ensure accurate customer support.
Knowledge Management and Documentation
  • Regularly update our knowledge base with new information and best practices.
  • Guarantee that customer-facing resources are accessible and easy to understand.
Escalation and Collaboration
  • Proactively escalate critical issues to the relevant internal teams.
  • Collaborate with colleagues to ensure timely resolution of complex technical issues.
Training and Support
  • Develop and deliver training sessions to enhance customer skills.
  • Offer proactive support during product setup and integration processes.


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