Global Call Center Operations Specialist

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

This role requires a results-driven individual who can drive growth and success in the call center industry.

Responsibilities
  • Evaluate and improve call center performance, identifying areas for growth and implementing strategies to enhance productivity.
  • Develop strong relationships with call center teams, fostering open communication and collaboration to resolve issues and achieve common goals.
  • Support individuals looking to establish a call center operation, offering expert advice and guidance on market trends, best practices, and industry standards.
  • Maintain accurate records and provide timely updates to stakeholders regarding payment status and other relevant information.
Requirements
  • Ability to work under pressure, prioritizing tasks and managing multiple projects simultaneously to meet deadlines.
  • Prior experience in a call center setting is beneficial, bringing valuable knowledge of industry standards and best practices.
  • Excellent communication skills, with fluency in English essential for effective collaboration and coordination with global teams.
Location

Information Technology and Services - Pakistan-based companies


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