Store Operations and Customer Service Manager

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

This critical role demands a seasoned professional who can lead, manage, and motivate teams to achieve store objectives.

Key Responsibilities
  1. Design and implement sales training programs to enhance product knowledge and sales skills.
  2. Monitor and evaluate staff performance, providing constructive feedback to drive improvement.
  3. Maintain accurate attendance records and implement efficient time management strategies.
  4. Analyze consumer behavior to inform product development and promotional strategies.
Store Operations
  1. Stay informed about market trends and competition through ongoing research.
  2. Create visually appealing displays and promote sales through product demonstrations.
  3. Provide top-notch customer service by answering questions, retrieving merchandise, and processing payments.
  4. Maintain a clean and inviting store environment.
Inventory Management
  1. Monitor inventory levels and forecast customer demand to ensure optimal stock levels.
  2. Compile comprehensive reports for internal audit by collecting and analyzing data.
Cash Handling
  1. Process cash transactions efficiently and accurately.
  2. Reconcile daily deposits and manage cash balances.
  3. Ensure accurate expense tracking and management.
Qualifications and Skills
  • Bachelor's degree in Business Administration or related field (Master's degree preferred).
  • 1-2 years of direct experience in retail industry (Bachelor's) or 2-3 years of direct experience in retail industry (Masters).
  • Familiarity with Supply Chain Management principles.
  • Exceptional customer service and selling skills.
  • Able to communicate effectively verbally and in writing.
  • Presentation and interpersonal skills.
  • Proficient in Microsoft Office, including Word and Excel.


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