Restaurant Operations Manager

4 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary:

A seasoned restaurant operations expert is required to oversee and guide an area team towards delivering exceptional results in sales, profit, customer satisfaction, and restaurant excellence.

Main Responsibilities:

  • Business Planning:
    • Develop restaurant-specific annual operating plans in collaboration with Regional Managers (RMs).
    • Establish and review monthly business plans with RMs.
  • Sales and Financial Excellence:
    • Analyze sales, labor, inventory, and controllable expenses to identify areas for improvement.
    • Coach Restaurant General Managers (RGMs) to take corrective action and meet or exceed margin and sales growth targets.
  • Customer Service:
    • Set customer service standards and drive a customer-focused culture by serving as a role model in resolving serious customer issues.
    • Train RGMs to meet or exceed customer service standards and track root cause of customer complaints.
  • Restaurant Excellence:
    • Monitor the effectiveness of restaurant operations through Key Performance Indicators (KPIs) and provide constructive feedback.
    • Ensure all restaurants under supervision can achieve Goals, Expectations, and Standards (GES)/Restaurant Operations Control Center (ROCC) objectives.
  • Teamwork and Training:
    • Work with RGMs to develop and implement training plans to improve performance.
    • Evaluate performance of restaurant management against established targets and develop implementation plans to improve performance.

Requirements:

  • Minimum 5-6 years overall experience in retail and/or consumer-oriented service industries, preferably in multi-outlet food/quick service.
  • Mid-senior level position with a strong background in restaurant operations and leadership.
  • Familiarity with Aloha, Crunch Time, and One Klick systems is essential.


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