Call Center Agent

3 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Representative

We are seeking a skilled customer service representative to join our team. As a call operator, you will play a crucial role in ensuring excellent customer service and an enjoyable shopping experience.

The ideal candidate will have prior experience in call center operations or customer service, with proficiency in Urdu and English communication. Strong organizational skills and attention to detail are essential for this role, as well as familiarity with e-commerce order processing and basic knowledge of using spreadsheets and order management systems.

  • Key Responsibilities:
  • Handle incoming calls from customers and assist with inquiries about products, orders, and deliveries.
  • Confirm customer orders over the phone and enter order details into our system.
  • Update order status and ensure all confirmed orders are entered accurately into the system.
  • Coordinate with the dispatch team to track deliveries and ensure timely shipment.
  • Enter the daily quantity of delivered parcels into our tracking sheet.
  • Address customer concerns and provide professional support in case of any issues with deliveries.
  • Maintain records of customer interactions, orders, and deliveries.
  • Collaborate with other teams to ensure a smooth customer service experience.
Requirements:
  • Prior experience in call center operations or customer service is preferred.
  • Proficient in Urdu and English communication.
  • Strong organizational skills and attention to detail.
  • Familiarity with e-commerce order processing is a plus.
  • Basic knowledge of using spreadsheets and order management systems.
What We Offer:
  • A competitive salary based on experience.
  • A friendly and professional work environment.
  • Opportunities for career growth within the company.
  • Full training provided to help you excel in the role.

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