High-Tech Customer Service Expert

4 days ago

Jhelum, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist Role

This position involves handling customer issues as dedicated support, 24x7 based on roster. The role requires a broad knowledge of telecom and Datacom, including hardware, software, and network expertise.

Key Responsibilities:

  • Handle customer complaints and resolve technical issues
  • Conduct Root Cause Analysis to identify the source of problems
  • Manage Knowledge Resources to ensure effective issue resolution
  • Perform preventive maintenance to prevent equipment failures
  • Collaborate with teams in sales, R&D, third-party suppliers, and local authorities

Requirements:

  • Bachelor's degree in engineering
  • 5+ years of relevant experience
  • Hands-on experience with CS Core domains: CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Understanding of mobile call flows and protocols: MAP, SCCP, SIP, Diameter, LDAP
  • Experience troubleshooting IMS/VoLTE call flows, SRVCC, and CS fallback procedures
  • Strong team collaboration and communication skills
  • Results-oriented mindset and ability to meet customer expectations

About This Opportunity:

In this role, you will work in an international environment, collaborating with colleagues, customers, and suppliers. Continuous learning and skills updating are required due to the rapidly evolving technical environment.

Why Apply?

This is an outstanding opportunity to use your skills and imagination to push boundaries and build innovative solutions. You'll be part of a diverse team committed to shaping the future.

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