Senior Business Systems Analyst

4 days ago


Hyderabad City Taluka, Pakistan Qualcomm Technologies, Inc Full time

Responsibilities:

  • Utilize broad knowledge of Salesforce Service Cloud to support internal and external customers as well as the company's programs through standard and available custom features.
  • Collaborate with Data and Business Analysts, System Administrators, Development teams, and Customer Engineers to collect, interpret, analyze, and document use, functional, and technical requirements for new projects and enhancements.
  • Triage and share solutions/workarounds/status updates for known system issues, compile and prioritize new issues, and test/QA delivered solutions.
  • Ensures effective processing of internal stakeholder support tickets submitted through JIRA by internal users for support on case team management, customer role/profile changes, attachment visibility, tools licensing, general tech support and use of the system(s), system downtime and case assignment corrections/redirections.


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