E-Commerce Support Specialist

2 days ago

Sahiwal, Punjab, Pakistan beBeeCustomerService Full time 5,000,000 - 7,000,000

Role Summary:

We seek a skilled Customer Service Representative to join our team. This is an exciting opportunity for someone with strong analytical and problem-solving skills.

  • Handle customer inquiries, messages, and cases across multiple marketplaces.

Responsibilities include:

  • Communicating clearly and professionally with customers in written English.
  • Responding to customer questions regarding orders, shipping, returns, refunds, and product information.
  • Managing return requests and coordinating with couriers.
  • Analyzing customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.

Requirements:

  • Excellent English communication skills (written).
  • Strong analytical and problem-solving skills – ability to analyze situations and recommend effective solutions.
  • Tech-savvy – comfortable using online tools, spreadsheets, and marketplace platforms.
  • Familiarity with Amazon Seller Central and eBay Seller Hub would be preferred.

Benefits:

  • Competitive salary
  • Performance bonuses
  • Flexible working hours
  • Long-term growth opportunities
  • Supportive team and ongoing training

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