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Product Returns Manager

1 week ago

Karachi, Sindh, Pakistan Horizon Technologies Full time
Job Details

We are seeking a highly organized and detail-focused Product Returns Manager to join our team. As a Product Returns Manager, you will be responsible for managing the entire return process from start to finish, ensuring accuracy and efficiency throughout each step.

This position requires strong communication and problem-solving skills, as well as the ability to work effectively with cross-functional teams. If you are a results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

  • High school diploma or equivalent (Bachelors degree preferred)
  • 2+ years of experience in customer service, returns processing, or warranty claims handling
  • Strong communication and interpersonal skills, with the ability to interact effectively with customers and vendors
  • Excellent attention to detail and ability to maintain accurate records
  • Experience with inventory management and/or ERP systems (e.g., SAP, Oracle, etc.) is a plus
  • Ability to troubleshoot and resolve issues related to product returns
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively
Key Responsibilities
  • RMA Processing: Review and process warranty claims, ensuring compliance with company policies and manufacturer guidelines
  • Customer Interaction: Communicate with customers to obtain necessary information for warranty claims and ensure proper understanding of return procedures
  • Product Evaluation: Work closely with technical support and quality control teams to evaluate the reason for return and ensure claims are valid and within warranty parameters
  • Documentation & Record Keeping: Maintain accurate records of all RMA transactions, including customer details, product information, issue descriptions, and claim status
  • Inventory Management: Coordinate with the warehouse to ensure timely receipt and inspection of returned goods. Ensure returned products are properly tracked and inventoried
  • Claims Resolution: Collaborate with internal teams to resolve issues related to product quality, shipping damage, or miscommunication, and follow through to ensure proper resolution
  • Vendor Liaison: Communicate with suppliers or manufacturers regarding defective products and arrange for replacements, repairs, or refunds as necessary
  • Reporting & Analytics: Track and report on warranty claim trends, issues, and resolution time to help identify root causes and improve the warranty process
  • Compliance: Ensure that all warranty claims meet legal and regulatory requirements, and that the company's warranty policies are adhered to