
Support Professional
1 day ago
Support Representative Position
We are seeking an individual who can effectively handle customer inquiries, resolve issues, and provide support through various communication channels. This involves being highly organized, adaptable, and having excellent problem-solving skills.
The successful candidate will have outstanding communication skills, both written and verbal, with a strong focus on maintaining professionalism under pressure. They will also be responsible for providing feedback to relevant teams to enhance products, services, or processes.
Key Job Functions:
- Handle customer inquiries via phone, email, or other channels.
- Respond to customer complaints and concerns in a timely manner.
- Collaborate with internal teams to resolve customer issues.
- Maintain accurate records of customer interactions.
- Contribute to process improvements by identifying trends in customer inquiries.
Essential Skills:
- Superior communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Adaptability and flexibility.
- Ability to work in a fast-paced environment.
- Strong organizational and time management skills.
Work Schedule:
Shift 1: Monday to Saturday (onsite) 12pm-8pm, 1:30pm-9:30pm, 1pm-9pm.
Shift 2: Monday to Saturday (onsite) 4pm-12am, 5:30pm-1:30am.
Shifts are aligned with UK timing.
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