
Software Engineering Team Lead
16 hours ago
About the Role
">This position is responsible for driving the reliability and scalability of cloud-based systems while identifying and implementing improvements for operational efficiency and proactive monitoring.
Key Responsibilities:
">- Drive the reliability and scalability of cloud-based systems while identifying and implementing improvements for operational efficiency and proactive monitoring.
- Automation and Tool Development: Continuously seek opportunities to automate workflows, develop self-sustainable tools, and improve operational efficiency.
- Incident Management: Facilitate partner inquiries and production incidents, ensuring compliance with internal SLAs. Responsibilities include responding to, investigating, and mitigating customer impact.
- Partner with the Global Partner Integrations (GPI), consumer engineering teams, and PMO to support product launches and other initiatives.
- Troubleshoot production issues by reviewing source code, logs, operational metrics, stack trace, etc. to pinpoint and resolve specific problems.
- Identify root causes and learnings to improve operational processes.
- Drive innovation and produce delightful experiences for our customers.
- Demonstrate data-driven open-minded decision making, have an insatiable curiosity, and love to invent and innovate to solve difficult challenges.
- Take ownership of work and consistently deliver results in a fast-paced environment.
- Support hyper-care and watch party events, providing real-time operational metrics and insights.
- Perform health checks on critical applications and services, ensuring uptime and availability.
- Write complex queries and scripts, analyze datasets, and pinpoint issues efficiently.
- Effectively communicate with global partners and stakeholders.
Required Skills and Qualifications
">- Monitoring & Alerting: Experience implementing alerting, metrics, and logging using tools like Prometheus, CloudWatch, Elastic, and PagerDuty.
- Direct experience with at least one cloud provider (AWS, GCP, Azure, or other).
- Strong expertise in SQL and hands-on experience working with databases.
- Experience building dashboards using tools like Databricks and Grafana.
- Familiarity with OAuth 2.0 authentication framework.
- Experience with tools such as PagerDuty and ServiceNow is a plus.
- Ability to work flexible shifts to provide global operational coverage and collaborate effectively with remote peers across disparate geographies and time zones.
Benefits
">We offer a comprehensive benefits package that includes [insert benefits].
Others
">We are committed to fostering an inclusive workplace culture where everyone feels valued and supported.
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