Head of Call Center Services

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a highly experienced Manager Operations to join our team. As a key member of our leadership team, you will be responsible for leading a high-performing team of professionals in a call center setting.

Main Responsibilities:
  1. To lead a team of 30-40 TSRs, 4-5 team leaders and 2 supervisors
  2. To develop and implement effective HR strategies to hire, train and retain top talent
  3. To drive operational excellence through process improvement and cost reduction initiatives
  4. To build strong relationships with clients and stakeholders through effective communication and coordination

The ideal candidate will be a results-driven leader with a proven track record of success in a similar role. They will possess excellent leadership, communication and problem-solving skills, with a strong ability to motivate and inspire their team.

Qualifications:

  • 2+ years of experience as a Manager in a Call Center
  • Proven track record of success in a leadership role
  • Excellent leadership, communication and problem-solving skills
  • Strong ability to motivate and inspire a team

This is an exciting opportunity for a career-minded individual to take on a challenging role and make a meaningful contribution to our organization.


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