Client Acquisition and Retention Executive

3 days ago


Islamabad, Islamabad, Pakistan ConnectPro International Full time
Key Responsibilities:
As a Business Development Manager at ConnectPro International, you will be responsible for the following key responsibilities:

Business Development:
  1. Market Research: Conduct thorough market research to identify emerging trends, potential clients, and opportunities for expansion in the contact center industry.
  2. Lead Generation: Proactively identify and qualify new business opportunities through various channels (cold calling, networking, digital marketing, events, etc.).
  3. Client Relationships: Build and nurture strong, long-lasting relationships with potential clients by understanding their contact center needs and presenting tailored solutions.
  4. Sales Process: Manage the entire sales process from prospecting to closing, ensuring seamless onboarding and contract negotiations.
  5. Proposal Development: Collaborate with internal teams to develop customized proposals and presentations, aligning with client objectives and showcasing the company's capabilities.
  6. Partnership Development: Develop strategic partnerships with industry stakeholders and vendors to expand service offerings and enhance market presence.
  7. KPI Tracking: Track and report key metrics, including sales pipeline, conversion rates, and revenue forecasts, to ensure alignment with business targets.
  8. Competitor Analysis: Keep abreast of competitors' activities and market changes to refine business development strategies.
  9. Client Satisfaction: Collaborate closely with the operations team to ensure high-quality service delivery and maintain long-term client satisfaction, leading to repeat business and upselling opportunities.

Requirements:
  1. Education: Bachelor's degree in business, marketing, or a related field.
  2. Experience: Minimum 3-5 years of experience in business development, preferably in the contact center, BPO, or outsourcing industries.
  3. Skills: Strong knowledge of the contact center landscape, services, and technologies; excellent communication, negotiation, and presentation skills; ability to work independently and as part of a team; proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite; exceptional problem-solving abilities and strategic thinking.
  4. Preferred Attributes: Strong professional network within the call center/BPO industry; ability to travel for client meetings, conferences, and events; high level of business acumen and understanding of market dynamics.


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