Business Intelligence Analyst

1 week ago


Lahore, Punjab, Pakistan SolutionInn Full time
Job Overview: SolutionInn seeks a skilled Business Intelligence Analyst to drive product enhancement and customer retention through data-driven decision making. The ideal candidate will collaborate with cross-functional teams to develop innovative features and customer retention strategies, ensuring optimal user experience and business growth.

About the Role: As a key member of our team, you will conduct extensive research to understand student demands and learning preferences, analyze customer behavior to identify reasons for platform abandonment or disengagement, and develop strategies to increase customer engagement and loyalty in e-commerce platforms.

Key Responsibilities:
  • Conduct qualitative and quantitative research to drive product decisions.
  • Analyze customer behavior to identify opportunities for improvement.
  • Develop strategies to increase customer engagement and loyalty.
  • Collaborate with product managers and cross-functional teams to prioritize feature development.
  • Monitor platform performance and optimize features based on usability testing and performance metrics.


Requirements:
  • Bachelor's degree in a quantitative field or Business Administration.
  • At least 3 years of experience in product analysis or customer service roles.
  • Strong analytical and problem-solving skills.
  • Proficiency in SQL, Excel, and data visualization tools.


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