IT Infrastructure Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly motivated and skilled IT Support Engineer to join our dynamic team. The ideal candidate will provide technical support to end-users and ensure the smooth operation of IT systems and infrastructure.

Responsibilities

1. Technical Support:

  1. Provide first and second-level technical support to end-users via phone, email, or in-person.
  2. Diagnose and resolve hardware, software, and network issues promptly.
  3. Collaborate with team members to escalate complex issues and follow through to resolution.

2. Hardware and Software Maintenance:

  1. Install, configure, and maintain desktops, laptops, printers, and other hardware peripherals.
  2. Manage software installations, updates, and patches to ensure all systems are up-to-date and secure.
  3. Conduct regular system audits to identify potential issues and implement preventive measures.

3. User Account Management:

  1. Create and manage user accounts, permissions, and access rights.
  2. Assist in onboarding/offboarding processes, including setting up new user accounts and decommissioning old ones.

4. Network Support:

  1. Assist with network configuration, troubleshooting, and maintenance.
  2. Work closely with the network team to ensure a secure and efficient network environment.

5. Documentation and Training:

  1. Create and update documentation for IT processes, procedures, and issue resolutions.
  2. Provide training to end-users on IT-related topics and best practices.

6. Customer Service:

  1. Deliver excellent customer service by responding to and resolving IT issues in a timely manner.
  2. Communicate effectively with end-users to understand and address their needs.

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