Social Media Engagement Specialist

23 hours ago

Sahiwal, Punjab, Pakistan beBeeCustomer Full time 5,000,000 - 7,500,000

Job Summary

We are seeking a skilled Social Media Engagement Specialist to provide exceptional support to customers through various social media platforms.


Main Responsibilities:

  • Engage with customers on Facebook, Twitter, automotive enthusiast forums, and other social platforms to build relationships and resolve issues.
  • Manage existing caseload, complete follow-up tasks, and achieve operational metrics to ensure high-quality customer service.
  • Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Respond to customer enthusiasm posts to increase conversation and build a closer connection with customers.
  • Effectively document customer interactions.
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns/inquiries.
  • Participate in required training/industry-specific certifications to maintain technical knowledge and skills.
  • Provide exceptional service to all internal and external customers.
  • Contribute to defining processes that produce best-in-class social consumer care experiences.


Requirements:

  • 1+ years' experience in customer service-related profession.
  • 1+ years' of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.
  • Bachelor's Degree in English, marketing, business, journalism, communications, or similar concentration.

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