
Chief Telecom Specialist
1 day ago
Telecom Expert Wanted
We are an elite customer experience outsourcer serving a global clientele. Our focus is on developing innovative solutions to protect client investments, reduce financial and operational risks, and enhance ROI.
Main Responsibilities- Resolve moderately complex problems with business communication systems.
- Provide high-level technical consultation support to customers worldwide.
- Support complex configuration programming changes for clients.
- Lead projects and provide technical guidance on telecom initiatives as needed.
- Collaborate with stakeholders to support end-user installations, configurations, and programming changes.
- Deliver process training and knowledge transfer to team members.
- Share technical expertise with external teams based on their skills and requirements.
- Create job aids and method of procedures (MOP) for teams and customers.
- Implement, demonstrate, and deliver solutions remotely or onsite.
- Address escalated technical issues and ensure timely resolution.
Key Skills Required:
- Technical expertise in telecom and telephony.
- Problem-solving skills.
- Excellent communication and consultation skills.
- Leadership and project management skills.
- Ability to work collaboratively with stakeholders.
Benefits:
This role offers a challenging and rewarding opportunity to work with a dynamic team, develop new skills, and contribute to the success of our clients.
What We Offer:
A competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.
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