Process Improvement Specialist

3 hours ago


Lahore, Punjab, Pakistan StudyWise Full time

As a key member of the StudyWise team, the QA Specialist will be responsible for developing and implementing quality assurance protocols to drive excellence across our operations.

Responsibilities
  • Developing Quality Protocols: Create and implement quality assurance protocols that align with industry best practices.
  • Conducting Process Audits: Regularly audit processes to ensure compliance with established guidelines.
  • Analyzing Performance Metrics: Analyze performance metrics to identify trends, gaps, and opportunities for improvement.
  • Providing Feedback: Provide constructive feedback to team members based on quality assessments.

Qualifications & Experience

  • Bachelor's / Master's degree in a relevant field or equivalent work experience
  • Proven experience of 3-5 years in quality assurance, preferably in a customer service or operations environment


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