Customer Service Professional

4 days ago


Lahore, Punjab, Pakistan TalentHue Full time

About the Role

TalentHue is seeking a skilled Customer Service Professional to join our team. As a key member of our customer support team, you will be the first point of contact for our clients' customers, providing timely and professional assistance with their inquiries, issues, and orders.

Key Responsibilities

  1. Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  2. Assist customers with order placement, tracking, returns, and exchanges through the Shopify platform.
  3. Troubleshoot and resolve product and order issues using Shopify and related tools.
  4. Provide detailed product information and recommendations to enhance customer experience.
  5. Document customer interactions and feedback accurately in our CRM system.
  6. Collaborate with other departments to improve service delivery and customer satisfaction.
  7. Stay updated on product knowledge, policies, and promotions.

Qualifications

  • Proven experience in a customer service role, preferably in e-commerce.
  • Hands-on experience with Shopify, including order management and customer support features.
  • Strong communication skills, both written and verbal.
  • Problem-solving skills and the ability to handle challenging customer situations with ease.
  • Excellent organizational skills and attention to detail.
  • Proficiency in using CRM software and other support tools is a plus.
  • Familiarity with other e-commerce platforms is a plus.
  • Knowledge of digital marketing and customer service best practices.


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