Operational Development Associate

3 days ago


Lahore, Punjab, Pakistan Naqsha (Private) Limited. Full time
Job Overview

We are seeking a highly skilled and experienced Operational Development Associate to join our team at Naqsha (Private) Limited.

Key Responsibilities
  1. Client Engagement: Coordinate with new clients or existing clients to understand their needs and preferences.
  2. Lead Generation: Provide leads to subscribed professionals after thorough verification.
  3. Status Updates: Update the status of leads in the file on a daily or weekly basis.
  4. Follow-up: Take follow-up on forwarded leads from professionals after 2-3 days intervals and update the status in the file.
  5. Alignment: Align every verified lead with one of the three professionals, ensuring that at least 70% of the verified leads are aligned with the professionals.
  6. Project Tracking: Keep track of the aligned projects until they get awarded to professionals.
  7. Onboarding: Send a welcome email/message to subscribed professionals.
  8. Pipeline Management: Contact professionals once their package completes.
  9. Escalation: Share leads with the verification officer if the end-user is non-serious or on 'not responding' status continuously.
  10. Professional Onboarding: Ask professionals about their selected areas according to the package and update it in the file.
  11. Reporting: Send lead report to professionals after getting it verified by the verification officer.
  12. Performance Monitoring: Share a list of completed subscriptions monthly.
  13. Customer Satisfaction: Ensure all subscribers are satisfied with the company through constant follow-up and contact.
Requirements
  • Educational Qualification: Graduation or Masters degree.
  • Languages: Excellent communication skills in English and Urdu.
  • Problem-Solving Skills: Strong problem-solving and good communication skills.
  • Experience: Minimum 2 years of relevant experience.
  • Industry Experience: Experience from the service industry, national and/or international NGOs.


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