Global Support Expertise Professional

5 days ago


Karachi, Sindh, Pakistan Facon Pakistan Full time

Excellence in Customer Support: A High-Performing Team Member

We are seeking an exceptional individual to join our team as a Senior Customer Support Representative. This role requires delivering top-notch service to international customers via various communication channels.

Key Accountabilities:

  1. Manage and resolve customer inquiries, complaints, and issues promptly and professionally, ensuring a positive customer experience.
  2. Collaborate with colleagues from different departments to share knowledge, best practices, and ideas to improve customer satisfaction and overall performance.
  3. Develop and maintain strong relationships with internal stakeholders to ensure seamless communication and efficient resolution of customer concerns.

Essential Qualifications:

  • Minimum 3 years of relevant work experience in customer-facing roles, preferably in a global or multinational company environment.
  • Excellent written and verbal communication skills, including the ability to articulate complex information clearly and concisely.
  • Strong problem-solving skills, analytical thinking, and the ability to make sound judgments when resolving complex customer issues.


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