
Marketplace Operations Professional
1 day ago
We are seeking a seasoned professional to lead the day-to-day management of our marketplace platform.
About the Role:- This is an exciting opportunity to join our team as a Marketplace Operations Manager, where you will be responsible for overseeing the smooth functioning of our marketplace platform, ensuring seamless experiences for our customers and partners.
- Lead cross-functional teams in implementing process improvements and optimizing operational efficiency across the entire order lifecycle.
- Develop and maintain standard operating procedures (SOPs) to ensure consistency and accuracy in all marketplace operations.
- Foster strong relationships with internal stakeholders and external partners to drive collaboration and innovation in marketplace operations.
- Monitor and report on key performance indicators (KPIs) such as order fulfillment rates, customer satisfaction scores, and operational efficiency metrics.
- Work closely with data analysts to identify trends and areas for improvement in marketplace operations.
- Mastery of e-commerce and marketplace operations, with a proven track record of success in similar roles.
- Excellent leadership and communication skills, with the ability to motivate and guide cross-functional teams towards shared goals.
- Adept at analyzing complex data sets and developing actionable insights to drive business growth and improvement.
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