Cloud Platform Expert

We are seeking a Technical Account Manager to partner with our most critical business customers and help them achieve desired outcomes through optimal use of cloud platforms aligned to their business strategy.

This role combines technical expertise with customer advocacy skills to retain and grow our customers' deployments on cloud infrastructure. As a Technical Account Manager, you'll be a strategic partner for our key business customers, ensuring they receive the guidance, support, and resources needed to succeed.

You will leverage your technical knowledge and customer advocacy skills to identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.

As a member of our team, you'll have the opportunity to influence decisions that will greatly improve user experience and contribute to long-term success.

• Develop and maintain deep expertise in cloud infrastructure and product portfolios.

• Help design, diagram, and plan infrastructure architectures tailored to customer use cases, explaining solutions clearly to both technical and non-technical stakeholders.

• Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.

• Maintain knowledge of cloud infrastructure best practices and recent technologies through the regular attainment and maintenance of important cloud technology certifications and coursework.

• Manage and maintain key accounts.

• Partner closely with customers to drive engagement, retention, and expansion of their cloud workloads.

• Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.

• Collaborate with internal teams, such as Engineering, Marketing, and Account Managers, to align customer needs with strategic goals.

• Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.

• Act as the voice of the customer within our organization, ensuring their needs are represented in product development and support processes.

• Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.

• Deliver compelling presentations to articulate the benefits and functionality of our offerings to customers.

• Contribute to internal and external technical documentation, and provide training for our teams and partners to ensure knowledge transfer.

• Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.

• Programming or development experience, with basic skills in at least one mainstream language.

• Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.

• Proficiency with at least one major cloud platform.

• Proven track record of successfully troubleshooting technical problems.

• Familiarity with version control, SQL, and database administration.

• Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.

• Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.

• Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.

• Experience advocating for customer needs and translating feedback into actionable insights.

• A competitive compensation package based on market data, relevant years of experience, and skills.

• The opportunity to work with a talented team of professionals who share your passion for innovation and customer satisfaction.

• A comprehensive benefits package, including health insurance, retirement plans, and paid time off.

• The chance to grow and develop your career in a dynamic and fast-paced environment.