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Event Experience Specialist
3 days ago
Company Overview
">vFairs is a cutting-edge event management software that empowers organizations to host memorable virtual, hybrid, and in-person events. Our mission is to enable companies to connect with and inspire their audiences without geographical limitations.
Our Culture
">We are a diverse team of employees from around the world who bring our unique skills and experiences together to create a supportive remote-first environment. Our culture is built on values of inclusivity, innovation, accountability, and transparency, with no ceiling on individual growth and development.
Job Responsibilities
">You will be responsible for ensuring the success of vFairs customers throughout their subscription period. Your role will involve managing customer relationships, onboarding, loyalty, and product adoption.
Your Key Responsibilities Will Include:
- Customer Onboarding: You will own and manage the customer onboarding process to ensure a seamless experience.
- Relationship Building: You will build and maintain strong relationships with customers to foster loyalty and trust.
- Customer Loyalty Strategies: You will develop strategies to increase customer loyalty and retention.
- Product Adoption: You will work with customers to increase product adoption and usage.
Requirements
">You must be willing to take ownership of customer relationships and strive for excellence in all interactions. You may be required to work weekends and public holidays to ensure customer support is available 24/7.
Your Ideal Skills and Qualifications
">- Passion for Customer-Centric Work: You will be working closely with high-level customers, so it's essential to have a passion for customer-centric work.
- Sound Business Judgment: You will need to make informed decisions that drive business outcomes.
- Excellent Project Management Skills: You will be responsible for overseeing projects and ensuring timely delivery.
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