
Shipping Industry Professional
4 days ago
We are seeking a skilled Call Center Executive to join our team in Islamabad, Pakistan.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to negotiate effectively.
Job Summary:
As a Call Center Executive, you will be responsible for identifying prospective shippers and negotiating truckload rates with them.
Key Responsibilities:
- Prospect new shippers and sell freight services to them
- Negotiate with carriers to secure favorable truckload rates
- Process all documentation related to shipper and carrier transactions
- Provide exceptional customer service to shippers and carriers throughout the shipping process
- Monitor and track domestic freight shipments moving via air or ground on a daily basis
- Verify that shipments are delivered as planned and address any issues that may arise
- Prepare and submit quotes and invoices to customers in a timely manner
- Support the assembly of customer-specific KPI reports as needed
Requirements:
- Fluent in English with excellent verbal and written communication skills
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook
- Strong organizational and time management skills with attention to detail
- Ability to work independently with precision and flexibility
- Excellent negotiation and conflict resolution skills
- Ability to work under pressure and meet deadlines
- Passionate about delivering high-quality results and continuously improving processes
About Flex Freight Solutions:
We offer a dynamic and challenging work environment with opportunities for growth and development.
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