
Client Relationship Coordinator
4 days ago
Job Description:
The Customer Service Officer will play a critical role in ensuring that our customers receive exceptional service and support. This includes developing and implementing customer service policies and procedures, managing a team of customer service representatives, and handling face-to-face enquiries from customers.
Main Accountabilities:
- To develop and implement customer service strategies to improve customer satisfaction and loyalty;
- To manage a team of customer service representatives to achieve sales targets and provide excellent customer service;
- To handle customer complaints and resolve issues in a timely and professional manner.
Requirements:
- Strong communication and interpersonal skills to effectively interact with customers and colleagues;
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines;
- Knowledge of customer service principles and practices.
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