Call Center Operations Manager

Job DescriptionA professional in call center operations is responsible for managing and supervising a team of call center agents. This role involves monitoring call center performance, including metrics such as call volume, response times, and service quality.The Call Center Office Manager oversees office resources, ensuring a clean, organized, and...

One of the leading multinational companies that has recently taken over a few projects in Pakistan is looking for a Manager for their premium call center operations. The incumbent must have 4-5 years of experience in different areas of call centers, preferably as a Team Leader for 4 years, Assistant Manager for 2 years, or Manager with at least one year of...

About the RoleThis is a leadership position that requires a strong leader to manage and supervise a team of software house agents. The successful candidate will have a proven track record of improving call center performance and exceeding customer service goals.Responsibilities:Oversee all aspects of software house operations, including team management,...

Leading a team of professionals in a dynamic call center environment is an exciting opportunity for a skilled manager. With experience in various areas of call centers, preferably as a Team Leader or Assistant Manager, this role requires analytical skills to find the root cause of problems and apply SOP, KPIs, and call center metrics. A strong business...

**Call Center Operations Manager Position**We are looking for an experienced manager to oversee our premium call center operations. The successful candidate must have a strong background in call center management, with a minimum of 4 years' experience.Responsibilities and DutiesAnalyze data to identify trends and opportunities for improvementDevelop and...

Job Description: Call Center Office Manager (5 Years Experience)About Company:Pro Work Tech is a leading Service Provider Company in Pakistan. With over 10 years of industry experience, we work with large Enterprise companies internationally. Our services encompass a wide array of call center services such as outbound and inbound calls, sales generation, and...

**Inbound Call Center Manager**We are seeking an experienced manager to lead our premium inbound call center. The successful candidate must have a strong background in call center management, with a minimum of 4 years' experience.ResponsibilitiesAnalysis of data to identify trends and opportunities for improvementDevelopment and implementation of strategies...

Call Center SupervisorAn experienced Call Center Supervisor is required to lead our call center team and achieve exceptional results.About the Role:The successful candidate will be responsible for managing a team of call center agents, improving sales and efficiency, and ensuring exceptional customer care.We are looking for a seasoned professional with a...

Operations Lead for Call CentersWe are seeking an exceptional leader to oversee the day-to-day activities of our call center operations. The ideal candidate should have extensive experience in call center management, including team leadership and problem-solving skills.ResponsibilitiesLead a high-performing team to achieve business objectivesDevelop and...

Job SummaryWe are seeking a highly skilled and experienced Call Center Manager to oversee the complete sales operations. The ideal candidate will be responsible for supervising sales teams, managing sales targets, and planning new methods to improve call center sales efficiency.