Cloud Infrastructure Architect

We are seeking passionate professionals to join our team as Cloud Infrastructure Architects/Technical Solutions Consultants. As a key member of our organization, you will play a crucial role in building and maintaining long-term relationships with our customers to help grow and scale their businesses in the cloud.

• Technical Consultation & Architecture Design:
  • Develop and maintain deep expertise in cloud infrastructure and design architecture tailored to customer use cases.
  • Conduct regular technical consultation sessions and workshops, enabling customers to be self-sufficient in managing their cloud environments.
  • Maintain knowledge of cloud infrastructure best practices and recent technologies through continuous learning and professional development.
• Proactive Customer Engagement & Growth:
  • Manage and maintain key accounts.
  • Partner closely with customers to drive engagement, retention, and expansion of their cloud workloads.
  • Conduct quarterly business reviews (QBRs) with key accounts, assessing their progress, understanding their evolving needs, and aligning on strategies for future growth.
  • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Collaborate with internal teams to align customer needs with strategic goals.
  • Proactively monitor customer usage trends, identify potential risks, and uncover new opportunities for growth and adoption.
• Advocacy & Cross-Functional Collaboration:
  • Act as the voice of the customer within our organization, ensuring their needs are represented in product development and support processes.
  • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, ensuring smooth customer experiences.
  • Deliver compelling presentations to articulate the benefits and functionality of our cloud offerings to customers.
  • Contribute to internal and external technical documentation, providing training for our teams and partners to ensure knowledge transfer.
• Tooling & Efficiency:
  • Develop tools and scripts to streamline technical engagements, improving efficiency and effectiveness.
  • Stay current with industry trends and best practices to continuously enhance customer engagement strategies.

• Technical Expertise:
  • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
  • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
  • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Proficiency with at least one major cloud platform (AWS, Google Cloud Platform, or Azure).
  • Proven track record of successfully troubleshooting technical problems.
  • Familiarity with version control (e.g., Git), SQL, and basic database administration, CI/CD tools, and AI/ML infrastructure principles.
• Customer-Centric Approach:
  • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
  • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.
  • Strong analytical skills to monitor customer trends and identify opportunities for improvement and growth.
  • Experience advocating for customer needs and translating feedback into actionable insights.
• Communication Skills:
  • Strong verbal and written communication skills, capable of translating complex technical concepts for varied audiences.
  • Ability to create and deliver technical presentations and training sessions that resonate with customer needs.
• Adaptability & Initiative:
  • Self-starter with a passion for technology and open-source projects, eager to learn new tools and systems.
  • Quick to adapt to changes in the cloud ecosystem, always looking for ways to improve customer engagement and technical solutions.
  • Extra credit for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management roles, particularly within fast-paced startup environments.

• We innovate with purpose, simplifying cloud and AI so builders can focus on creating software that changes the world.
• We prioritize career development, offering resources for continuous learning and growth.
• We care about your well-being, providing a competitive array of benefits to support your success.
• We reward our employees with a bonus structure based on company and individual performance, as well as equity compensation for eligible employees.
• We value diversity and inclusion, fostering an environment where diverse perspectives and backgrounds thrive.