Customer Service Representative

18 hours ago


Lahore, Punjab, Pakistan Sadapay Full time

Sadapay is transforming the financial services landscape in Pakistan by offering a digital-first experience that simplifies money management. With a large unbanked population, we believe traditional banking needs a radical overhaul. At Sadapay, users only need a CNIC, phone number, and smartphone to get started. We eliminate frustrations with no hidden fees, free transfers, and an enjoyable payment experience.

Why This Role Matters

This Customer Service Representative role is crucial in ensuring our users have a positive and seamless experience on our platform. We're looking for someone who shares our values and is committed to providing exceptional customer service.

Key Responsibilities
  • Responding to customer inquiries via email, live chat, and social media in a friendly and professional manner.
  • Investigating and resolving issues such as failed transfers, declined payments, and lost or stolen cards efficiently.
  • Collaborating with other departments to identify and monitor suspicious activity.
To Be Successful In This Role, You Should Have:
  • Excellent verbal and written communication skills with attention to detail.
  • A calm personality to handle high volumes of queries daily.
  • A positive attitude and genuine desire to help customers resolve issues.
  • Strong problem-solving skills and ability to investigate issues effectively.
  • A passion for quality and focus on delivering exceptional customer service.


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