Senior Operations Director

The Senior Operations Director will oversee the management and supervision of all activities and processes within the Operations department. This role requires strong leadership and organizational skills to ensure effective and efficient task delivery, aligned with legislative, policy, and procedural guidelines.

• Office Administration

1. Develop and maintain administrative systems and processes, ensuring seamless office operations. Regular updates will be necessary to incorporate new developments and improvements.

2. Create a communication plan to gather feedback on administration procedures, ensuring compliance and effectiveness.

3. Supervise and manage various administrative areas, including Vehicle Management, Building and Premises Management, Office Communication, Office Procurement/Purchasing, Record Keeping, Administrative Payments, Vendor Relationship, Event Management, and Asset Management.

4. Monitor the performance of Administration staff and provide support in executing their responsibilities.

5. Oversee correspondence, communication, and travel arrangements.

6. Collaborate with the IT Department to develop procedures for technological advancement, ensuring timely upgrades and networking.

7. Conduct regular meetings with Managers to address issues, suggestions, or complaints related to the Administration Department.

8. Develop formats and procedures for administrative functions and operations.

1. Establish and update HR policies and procedures, focusing on Human Resource Workforce Planning & Budgeting, Recruitment & Selection, Performance Management, Compensation, and Employee Information Management.

2. Communicate HR policies to employees and conduct employee perception surveys to gather feedback for policy review.

3. Analyze and review salary scales to achieve internal equity and study current salary structures in similar organizations.

4. Manage the salary disbursement process in coordination with the Finance Department.

5. Determine employee tax as per rules of the Government of Pakistan, working closely with the Finance department.

6. Design, develop, and suggest periodic changes in recruitment and placement practices and procedures.

7. Create job descriptions and position specifications for identified positions in the organization.

8. Develop systems to maximize policy and procedure transparency, ensuring the best candidates are short-listed and selected.

9. Supervise and manage the induction and orientation of new staff, ensuring compliance with the selection process.

10. Manage all employees for consultancies/projects, including contract development, personnel file management, remuneration, and payments of staff working for donor/consultant programs.

11. Support project teams in developing administrative plans and managing programmatic activities, seminars, conferences, and symposiums.

12. Develop systems for determining manpower requirements and initiate manpower budgeting exercises in coordination with line managers.

13. Compile HR budgets of various departments for review by senior management.

14. Design and develop appraisal systems for the organization, considering the diversity of work undertaken by employees.

15. Implement performance management systems and provide assistance to all departments by orienting them on the process and procedures involved.

16. Analyze and review Departmental Plans and results of annual Performance Appraisals to generate skills and gaps analysis for determining training needs.

17. C coordinate with user departments and arrange courses, seminars, and workshops for skill up-gradation of employees.

A Master's degree in Business Administration is required, along with 3-5 years of experience in Administration and Human Resource in the development sector. Experience in managing and supervising similar roles is an asset. The ideal candidate should possess knowledge of Administration and HR workings and policies, good interpersonal and communication skills, and be proactive in designing and implementing policies.