Support Experience Specialist

2 weeks ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

We are looking for a highly skilled and organized individual to join our team as a Customer Support Executive. This role requires a proactive and highly organized individual with strong communication and problem-solving skills to provide exceptional support to our customers.

Key Responsibilities:

  1. Manage Inbound Calls and Emails: Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Provide Timely and Effective Support: Focus on delivering high-quality solutions and alternatives to meet customer expectations.
  3. Monitor and Engage with Social Media: Address customer inquiries and provide updates across various social media channels.
  4. Stay Up-to-Date on Industry Developments: Stay informed about new product launches and features, communicating relevant information to customers.
  5. Coordinate with Internal Departments: Collaborate with internal teams to resolve customer complaints in a timely and effective manner.
  6. Track and Follow-up on Customer Orders: Ensure accurate end-to-end support and a positive experience throughout the customer's journey.

Requirements:

  1. Bachelor's degree or equivalent relevant experience.
  2. Strong team player with excellent collaboration and communication skills.
  3. Excellent organizational and multitasking abilities, with a keen eye for prioritizing tasks.
  4. Superior interpersonal skills, capable of building strong relationships with clients.
  5. Analytical mindset with a proactive approach to identifying solutions and areas for improvement.
  6. Ability to think creatively and develop innovative ideas to enhance customer satisfaction and engagement.

What We Offer

We provide a dynamic and innovative workplace culture that values creativity, teamwork, and forward-thinking ideas. Our company has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles.


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