
Communication and Quality Officer
6 days ago
Job Overview:
This role involves managing customer support interactions and content-related tasks. We are looking for a proactive and detail-oriented individual who can ensure that internal and external communication content is accurate and aligned with quality standards.
Main Responsibilities:
- To handle customer complaints efficiently and professionally.
- To coordinate with relevant teams to investigate and resolve issues effectively.
- To analyze recurring complaints and report trends for process improvement.
- To create, review, and update content management of consumer products.
Qualifications:
- Relevant diploma or degree in any field.
- Excellent written and verbal communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to manage multiple tasks and meet deadlines.
- Familiarity with MS Office, documentation tools, and customer support platforms.
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