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Technical Assistance Professional

1 week ago

Lahore, Punjab, Pakistan Generix Solutions Full time

Greeted by the opportunity to join Generix Solutions as a Software Support Executive

In this exciting role, you will have the chance to make a lasting impact on our customers' lives by delivering world-class technical support and assistance.

You will work closely with our development team to resolve complex technical issues and provide expert guidance to our clients.

Responsibilities
  • Engage with customers through various communication channels to understand their needs and concerns.
  • Analyze technical issues and implement effective solutions to ensure customer satisfaction.
  • Collaborate with cross-functional teams to streamline support processes and improve overall efficiency.
  • Develop and maintain comprehensive support documentation to facilitate easy access to information.
  • Stay updated on industry trends and best practices to continuously enhance your skills and expertise.