Customer Support Ambassador

1 week ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Description
As a Customer Support Ambassador, you will play a vital role in delivering exceptional customer experiences. This opportunity is ideal for individuals who are passionate about helping others and enjoy working in a fast-paced environment.

We are looking for a skilled Support Operations Associate to join our team. The successful candidate will be responsible for providing timely and courteous responses to customers via phone, email, or live chat. They will also have the opportunity to learn and contribute to improving processes and enhancing the overall customer experience.

The Client Service Liaison will work closely with customers to understand their needs and provide accurate information and support. This role requires strong communication skills, both verbal and written, as well as basic computer skills and familiarity with customer service principles.

The Customer Care Specialist will assist customers with inquiries and resolve issues in a professional and courteous manner. They will also have the opportunity to participate in training sessions and workshops to develop their customer service skills and product knowledge.

Key Responsibilities
  • Provide timely and courteous responses to customers via phone, email, or live chat.
  • Learns to identify and address customer needs.
  • Gains knowledge of products and services to provide accurate information and support.
  • Collaborates with the customer support team to improve processes and enhance the overall customer experience.

Requirements
  1. Pursuing or recently completed a degree in Business, Communication, or a related field.
  2. Strong communication skills, both verbal and written.
  3. Basic computer skills and familiarity with customer service principles.

Working Details
  • Monday to Saturday
  • 7 PM to 4 AM


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