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Data Support Expert
23 hours ago
We are seeking an experienced Data Support Specialist to join our team at Algo. As a key member of our support team, you will play a critical role in ensuring the smooth operation of our data systems and providing high-level support to our customers.
Key Responsibilities- Advanced Troubleshooting:
- Diagnose and resolve complex data issues between different sources and reporting that escalate from L1 support. Fix pipelines based on defined SOPs.
- Analyze, provide and interpret data to identify root causes of problems.
- Collaborate with engineering teams to resolve software bugs and data inconsistencies, customer success teams for training opportunities and product teams for software enhancements.
- Customer Support:
- Provide high-level support to customers regarding data-related inquiries and issues.
- Communicate effectively with clients to understand their problems and provide timely resolutions.
- Document and follow up on customer issues to ensure satisfaction.
- Data Management:
- Oversee data imports, exports, and integrations between systems.
- Ensure data accuracy and integrity across different platforms.
- Perform data validation and cleansing as needed.
- Assist in access requests, deploying new reports to PowerBI and starting/stopping Azure services to meet SLAs.
- System Monitoring and Maintenance:
- Monitor automated master pipeline, inbound/outbound data feeds, job queue management and customer files. If missing then create ticket, escalate to customer parties and post once received.
- Perform routine system checks and maintenance tasks to ensure optimal performance.
- Update and maintain knowledge base articles and documentation related to data support.
- Collaboration and Communication:
- Work with cross-functional teams including Development, QA, services and Product Management to address data-related issues.
- Provide feedback and insights on data-related features and improvements.
- Participate in meetings to discuss ongoing issues and solutions.
- Training and Knowledge Sharing:
- Assist in training L1 support staff on advanced data troubleshooting techniques.
- Share knowledge and best practices with the team to improve overall support capabilities.
- Stay updated on industry trends and best practices in data management and SaaS solutions.
- Reporting and Analysis:
- Generate reports on data issues, trends, and resolution metrics.
- Analyze data to identify recurring problems and suggest preventive measures.
- Contribute to internal documentation and process improvement initiatives.
- Education & Experience:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- 3-5 years of experience in data support, with a strong background in SaaS applications.
- Technical Skills:
- Proficiency in SQL and other data query languages.
- Experience with data integration tools and techniques.
- Familiarity with supply chain management concepts and software.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and manage multiple priorities.
Algo is a leading provider of innovative data management solutions. Our mission is to empower businesses with cutting-edge technology and expert support. Join our dynamic team and be part of a culture that values innovation, collaboration, and excellence.
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