Senior Account Manager

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

As a senior accounts manager, you will be responsible for managing and growing client relationships at Assembly Industries. This role is pivotal in ensuring our clients receive high-quality service, fast onboarding, and consistent engagement.

  • You will act as the primary liaison between clients and internal teams, ensuring satisfaction and retention
  • You will build strong, trust-based relationships with client stakeholders and proactively address concerns
  • You will lead client onboarding, clarify role requirements, and align talent delivery with expectations
  • You will identify upsell and cross-sell opportunities to grow accounts strategically

Key Responsibilities include:

Client Relationship Management

In this role, you will work closely with clients to ensure their needs are met and exceeded. Your responsibilities will include:

  • Acting as the primary point of contact for key clients
  • Building trust-based relationships with client stakeholders
  • Leading client onboarding and talent delivery
  • Identifying opportunities to grow accounts strategically
Team Leadership & Coordination

You will manage and grow a team of account managers, ensuring high performance and accountability. Key responsibilities include:

  • Managing a team of account managers
  • Collaborating with recruitment and sales teams
  • Facilitating regular check-ins with clients
  • Creating processes to standardize account management best practices
Process Optimization & Insights

You will monitor client health and develop dashboards to track satisfaction, delivery, retention, and Net Promoter Score (NPS). Key responsibilities include:

  • Monitoring client health
  • Developing dashboards to track client metrics
  • Solving operational bottlenecks
  • Providing strategic input on pricing and service tiers


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