
Senior Account Manager
2 days ago
As a senior accounts manager, you will be responsible for managing and growing client relationships at Assembly Industries. This role is pivotal in ensuring our clients receive high-quality service, fast onboarding, and consistent engagement.
- You will act as the primary liaison between clients and internal teams, ensuring satisfaction and retention
- You will build strong, trust-based relationships with client stakeholders and proactively address concerns
- You will lead client onboarding, clarify role requirements, and align talent delivery with expectations
- You will identify upsell and cross-sell opportunities to grow accounts strategically
Key Responsibilities include:
Client Relationship ManagementIn this role, you will work closely with clients to ensure their needs are met and exceeded. Your responsibilities will include:
- Acting as the primary point of contact for key clients
- Building trust-based relationships with client stakeholders
- Leading client onboarding and talent delivery
- Identifying opportunities to grow accounts strategically
You will manage and grow a team of account managers, ensuring high performance and accountability. Key responsibilities include:
- Managing a team of account managers
- Collaborating with recruitment and sales teams
- Facilitating regular check-ins with clients
- Creating processes to standardize account management best practices
You will monitor client health and develop dashboards to track satisfaction, delivery, retention, and Net Promoter Score (NPS). Key responsibilities include:
- Monitoring client health
- Developing dashboards to track client metrics
- Solving operational bottlenecks
- Providing strategic input on pricing and service tiers
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