
Tech Support Specialist
5 days ago
Tech Support Specialist
The Ideal Candidate
We are seeking a skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing high-quality technical support to our customers.
Key Job Responsibilities
- Offer multichannel technical support to customers via phone, email, and live chat.
- Create and manage technical support requests on our ticketing system, ensuring accurate categorization and escalation as required.
- Develop and maintain comprehensive technical support resources, including FAQs, troubleshooting guides, and knowledge base articles.
- Utilize no-code integration tools like Zapier and Pabbly to automate workflows and enhance client experiences.
- Collaborate with the development and product teams to identify and resolve technical issues, provide feedback, and contribute to the design and testing of new features.
- Support new customers by guiding them through setup and onboarding processes.
- Analyze recurring technical issues and develop strategies to minimize support requests.
- Present findings and recommendations to drive product enhancements based on customer feedback and pain points.
Necessary Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field.
- 2-3 years of experience in technical support, software development, or related fields.
- Experience with ticketing systems, such as Freshdesk or Zendesk.
- Familiarity with collaboration tools like Slack and Google Sheets.
- Excellent written and verbal communication skills in English.
- Strong organizational and problem-solving abilities.
-
Tech Support Specialist
4 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeTech Support SpecialistWe're looking for a detail-oriented and resourceful individual to join our tech support team. As a tech support specialist, you'll provide top-notch technical assistance to our customers and help resolve complex technical issues.Your key responsibilities will include:Responding to customer inquiries via phone or emailDiagnosing and...
-
Tech Support Engineer
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeWe are seeking a Tech Support Specialist with experience in electrical work, hardware repairs, and mechanical maintenance.
-
Tech Support Specialist
4 hours ago
Karachi, Sindh, Pakistan beBee Careers Full timeThis is an excellent chance to develop your skills as a Tech Support Specialist in a fast-paced environment. The ideal candidate will possess strong analytical and problem-solving abilities.Main Duties:Application maintenance and troubleshooting to ensure optimal performance.Configurations in various environments to meet business requirements.Testing and...
-
It Support Specialist
4 days ago
Karachi, Sindh, Pakistan Nexia Tech Full timeNexia Tech is seeking a proactive and technically proficient IT Support Specialist to join our dynamic team based in Gulshan-e-Iqbal, Karachi. This full-time role is ideal for individuals who are passionate about IT support, problem-solving, and customer service, and who are looking to work in a collaborative environment that encourages growth and...
-
Telesales Specialist
4 weeks ago
Karachi, Sindh, Pakistan AZ Tech Full timeWe deal with the Telecom Industry of United Arab Emirates.Role DescriptionThis is a full-time on-site role for a Corporate Telesales Specialist at AZ TECH located in Karachi, Pakistan. The Telesales Specialist will be responsible for customer service, sales, customer support, and providing training to clients.QualificationsCustomer Service and Customer...
-
Sales Specialist
3 weeks ago
Karachi, Sindh, Pakistan A Tech Solution Full timeJoin Our Team at A-Tech Solutionz – Bark Front Sales SpecialistAre you ready to advance your career in a dynamic, growth-oriented workplace that values your skills and nurtures your aspirations? A-Tech Solutionz is seeking a Bark Front Sales Specialist to join our professional and vibrant team.Whether you are an experienced sales professional or a fresh...
-
Search Engine Optimization Specialist
4 weeks ago
Karachi, Sindh, Pakistan Appolo Tech Full timeGet AI-powered advice on this job and more exclusive features.Company Description"Appolo Tech" is a leading provider of innovative IT solutions, delivering cutting-edge technology services to businesses worldwide. Their mission is to empower organizations with transformative technology solutions, driving growth, efficiency, and success in an ever-evolving...
-
Business Development Specialist
8 hours ago
Karachi, Sindh, Pakistan Tech Design Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Tech DesignTech Design is a creative digital agency established in 2023, committed to bringing brands to life through innovative design and technology. We offer a complete suite of services, including stunning e-books, dynamic graphic design, cutting-edge web...
-
Ed-tech Innovation Manager
5 days ago
Karachi, Sindh, Pakistan beBee Careers Full timeJob OverviewThe Ed-tech Lead will be responsible for developing and executing a comprehensive Ed-tech strategy to enhance learning outcomes for students, teachers, and out-of-school students.Main Objectives:Research and invest in innovative Ed-tech solutions to support TCF's educational goals.Design and implement effective Ed-tech interventions that cater to...
-
Design And Social Media Marketing Specialist
18 hours ago
Karachi, Sindh, Pakistan Kuz-TECH Full timeDesign And Social Media Marketing SpecialistKuz-Tech is searching for a candidate who possesses strong SEO and Social Media Optimization skills. He/She must be an expert at On-Page and Off-Page optimization with a strong background in handling multiple websites. The candidate should also have experience as a Graphic Designer/Digital Media Specialist.The...