Tech Support Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Tech Support Specialist


The Ideal Candidate

We are seeking a skilled and experienced Technical Support Specialist to join our team. The successful candidate will be responsible for providing high-quality technical support to our customers.

Key Job Responsibilities

  1. Offer multichannel technical support to customers via phone, email, and live chat.
  2. Create and manage technical support requests on our ticketing system, ensuring accurate categorization and escalation as required.
  3. Develop and maintain comprehensive technical support resources, including FAQs, troubleshooting guides, and knowledge base articles.
  4. Utilize no-code integration tools like Zapier and Pabbly to automate workflows and enhance client experiences.
  5. Collaborate with the development and product teams to identify and resolve technical issues, provide feedback, and contribute to the design and testing of new features.
  6. Support new customers by guiding them through setup and onboarding processes.
  7. Analyze recurring technical issues and develop strategies to minimize support requests.
  8. Present findings and recommendations to drive product enhancements based on customer feedback and pain points.


Necessary Qualifications

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 2-3 years of experience in technical support, software development, or related fields.
  • Experience with ticketing systems, such as Freshdesk or Zendesk.
  • Familiarity with collaboration tools like Slack and Google Sheets.
  • Excellent written and verbal communication skills in English.
  • Strong organizational and problem-solving abilities.


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