Web Application Support Technician

6 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

Job Details:

As an application support engineer, you will be responsible for providing support to clients and ensuring positive customer experience and satisfaction.

You will work independently and self-manage priorities and timelines for various support issues.

The following responsibilities will be required of the candidate:

  • Support end-user inquiries and issue reports by assessing site functionality, architecture, and data content, and communicate results to ensure positive customer experience and satisfaction.
  • Assess issue criticality and update end-users within the targeted time frame.
  • Provide after-hour client support service with communications within established SLA.
  • Coordinate with the project management team to understand and confirm issue validity and with the development team for implementation to set client expectations accordingly.
  • Develop and execute SQL queries and commands to update front and back-end site content.
  • Perform day-to-day site administration tasks including maintenance and updating site content.
  • Generate customized reports as per request.
  • Code deployment within designated environments.
  • Coordinate with the Rogers team to support system communication for data interchange and account administration.
  • Work independently and self-manage priorities and timelines for various support issues.

Requirements:

The ideal candidate will have the following technical skills:

  • SQL Databases
  • Troubleshooting Web Application Issues

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