Senior Billing Operations Specialist

3 days ago

Hyderabad City Taluka, Pakistan beBeeEngineer Full time

About Us

Job Summary

We are seeking a highly skilled and motivated engineer to join our team in Hyderabad. This role will play a critical part in ensuring the smooth operation of our billing platform, providing technical support, managing billing operations, and driving efficiency through automation.

Key Responsibilities:
  • Triage and resolve escalated billing support tickets, including invoicing discrepancies, collections issues (payments/dunning), and taxation inquiries.
  • Take ownership of core billing platform operations, including facilitating credits, discounts, promotions, and commitment deals; working with the Tax team on taxation regions; managing SaaS Marketplace vendor ledgers; coordinating refunds and write-offs with the Revenue Accounting team; and supporting month-close compliance reporting.
  • DevOps: Collaborate with the Billing Architect to contribute to operational excellence and the stability of the platform.
  • Product Revenue Assurance: Augment revenue assurance tooling and synthetic testing to proactively identify and address potential revenue leaks.
  • New Product Launches: Take ownership of the operational aspects of new product launches for existing products, working closely with product teams to ensure timely delivery.
  • Develop and maintain automation tooling to improve the efficiency of billing operational tasks.
Requirements:
  • Strong technical aptitude and problem-solving skills.
  • Proficiency in Go, with additional experience in Ruby a plus.
  • Experience with billing systems and processes (e.g., invoicing, payments, subscriptions, pricing).
  • Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, gRPC, Kafka, MySQL, and Redis.
  • Experience with scripting and automation tools (e.g., Python, Shell scripting).
What We Offer:
  • A competitive salary and bonus structure.
  • Equity compensation to eligible employees.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
Diversity and Inclusion:

We are an equal-opportunity employer, committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and perspectives.

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