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Computer System Engineer
5 hours ago
Job Summary:
This IT Support position requires a graduate in a relevant field with at least 2 years of experience in application support, including MS Office, help desk, and inventory systems. The ideal candidate should have extensive operating system support knowledge, including Windows 10, and hands-on hardware troubleshooting experience.
Responsibilities:
- Apply technical expertise to install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products.
- Work closely with end-users to deliver required support desk service levels, focusing on providing support in preparing, maintaining, and procedures for logging, reporting, and statistically monitoring computers and other related devices performance.
- Oversee the operational readiness of IT-related devices in the head office.
- Regularly back up user data in the head office.
- Sustain effective communication with all campuses/offices to ensure the implementation of IT policies.
- Analyze and present IT issues with suitable solutions.
- Offer applications training, orientation, and assistance to users as needed.
- Audit policy compliance regularly.
- Ensure secure data backup.
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