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Software Product Support Professional
2 weeks ago
As a key player in supporting and enhancing our software product, you will be at the forefront of customer interactions, ensuring they have a seamless experience with our healthcare software.
- Provide first-level support to customers on product inquiries and issues.
- Collaborate with the development team to understand and communicate new features and updates.
- Assist customers in product configuration and troubleshooting.
- Document and escalate technical issues to higher-level support when necessary.
- Conduct product demonstrations and training sessions for clients.
- Collect and analyze customer feedback to contribute to product improvements.
- Bachelor's degree in a relevant field or equivalent experience.
- Strong technical aptitude and a passion for learning about new technologies.
- Excellent communication and interpersonal skills.
- Ability to convey technical information in a clear and understandable manner.
- Previous experience in customer support or a related role is beneficial.
- Familiarity with Healthcare is advantageous.
- Eagerness to collaborate with cross-functional teams.
- Detail-oriented with strong problem-solving abilities.
- Ability to work independently and efficiently.
You will have the opportunity to work on a cutting-edge software product and contribute to its growth and success. As a valued member of our team, you will receive comprehensive training and support to help you excel in your role.
What We OfferOur company offers a dynamic and supportive work environment, with opportunities for professional growth and development. You will be working with a talented team of professionals who are passionate about delivering exceptional results.
