Support Services Expert

2 days ago

Kohat, Khyber Pakhtunkhwa, Pakistan beBeeSupport Full time 8,000,000 - 13,000,000
Technical Support Professional

We are seeking an accomplished Technical Support Professional to provide exceptional technical service and support to our customers.

As a member of our team, you will be responsible for troubleshooting and resolving complex technical issues to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The successful candidate will have excellent problem-solving skills, with the ability to work independently and collaboratively as part of a global team.

  • Key Responsibilities:
  • Handle customer inquiries and resolve technical issues through dedicated support, 24x7 based on roster
  • Lead and resolve technical issues and conduct Root Cause Analysis
  • Develop and maintain knowledge management systems
  • Implement Software Update Management (SUM) and load IPA/EPA/EP packages on Ericsson Core nodes
  • Drive CSR review meetings with SDM
  • Perform preventive maintenance

Requirements:

  • Education: Bachelor's degree in engineering or relevant field
  • Minimum years of experience: 5+ Years of experience
  • Domain Expertise:
  • CS Core domain resource with hands-on experience of CS Core domains: CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP
  • UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
  • Mobile Call flows and Protocols understanding: MAP, SCCP, SIP, Diameter, LDAP
  • Troubleshooting of IMS/VoLTE call flows, SRVCC, and CS Fallback procedure
  • MOP preparation with impact analysis and execution
  • Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Team Collaboration
  • Delivering results & meeting customer expectations
  • Presentation & communication skills

Benefits:

  • Opportunity to work in a dynamic and innovative environment
  • Professional growth and development opportunities
  • Collaborative and diverse team culture

Other Opportunities:

  • Competitive compensation package
  • Comprehensive benefits program
  • Access to cutting-edge technology and tools

Apply now to join our team and take your career to the next level

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