
Market Research Coordinator
18 hours ago
About the Job
Job Description:
- Correspondence Management: Handle inquiries from various sources and forward to relevant departments for action.
- Issue Resolution: Ensure timely follow-up on unresolved issues and maintain coordination with call center staff for efficient operations.
- Data Consolidation: Review and classify website emails, compile reports from direct interactions and CRM tools, and consolidate call center and customer data for unified reporting.
- Training and Development: Conduct training sessions with the Brand Team on product launches, events, and updates for Sybrid/Field service staff.
- Surveys and Testing: Oversee in-house surveys, coordinate product testing at the factory, and ensure smooth execution by working with external agencies.
- Report Generation: Review external reports for accuracy and support the Research Manager in generating department-specific reports.
Qualifications and Skills:
- Bachelor's or Master's degree: Required in statistics or research.
- Experience and Qualifications: 1-2 years of experience or fresh graduates with relevant qualifications.
This role is based in a dynamic environment.
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