Technical Support Associate

5 days ago


Lahore, Punjab, Pakistan ChatPandas Full time
Unlock Your Potential as a Customer Support Executive:
Join ChatPandas as a Customer Support Executive and take your career to new heights by delivering exceptional customer experiences through personalized support and timely resolutions.

Responsibilities:
  1. Provide world-class support to customers via phone, email, or chat in a professional and courteous manner.
  2. Ensure customers receive accurate and up-to-date information about our products and services.
  3. Resolve customer complaints and issues with empathy and patience.
  4. Identify and resolve customer problems or concerns efficiently.
  5. Evaluate and escalate complex issues to the appropriate department for resolution.
  6. Maintain in-depth knowledge of our products and services.

Requirements:

  1. High school diploma or equivalent is required. Additional education is advantageous.
  2. Minimum 1 year of experience in customer service or a related field is preferred.
  3. Excellent communication skills both written and verbal are necessary.
  4. Basic English conversational skills are essential.
  5. Proficiency in using customer service software and tools is a plus.

Our Culture:

We value teamwork, innovation, and customer satisfaction.

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