
Asset Sales Account Manager
22 hours ago
Mobilink Bank is seeking a skilled Client Relationship Manager to play a pivotal role in fostering meaningful connections between the bank and its customers.
The ideal candidate will be tasked with understanding the unique financial needs and goals of clients, serving as a dedicated point of contact for personalized assistance and guidance.
This includes opening accounts, navigating financial products, and addressing concerns, while providing tailored solutions to enhance the banking experience.
Main Responsibilities:- Implement approved sales/service plans to achieve the bank's growth objectives by agreeing on micro-level sales/service delivery plans with BM/RM.
- Sell products by establishing contact and developing relationships with customers as per the bank's SOP.
- Achieve sales targets/objectives in assigned areas with integrity and adherence to SOPs.
- Ensure genuine sales by avoiding family loaning, activist base lending, and adjustment lending.
- Make the business profitable through loans sales and increasing customer base following SOPs.
- Market company products and develop strategies accordingly.
- Possess persuasion and negotiation skills.
- Identify business opportunities by prospecting and industry evaluation.
- Evaluate customer profiles using the five C's of credit.
- Communicate terms and conditions of products offered to customers.
- Conduct physical verification of prospective clients to ensure performance.
- Proactively collect and ensure timely loan repayments, maintaining 100% collection rates following SOPs.
- Handle customer legal documents carefully to prevent misuse.
- Guide customers to deposit loan repayments at the cash counter only.
- Avoid cash handling unless strictly necessary, following collection manual procedures if required.
- Prepare weekly field activity plans and discuss deviations with LM.
- Hold regular monthly/quarterly customer meetings as per product programs.
- Conduct loan bookings in compliance with bank policies, ethics, and standards.
- Continuously update product and service knowledge and seek improvements based on feedback.
- Perform market assessments to identify new selling opportunities and review existing markets with line manager.
- Meet service standards and ensure no customer complaints by following fair treatment policies.
- Develop and maintain long-term relationships with customers.
- Report any fraud or potential losses to line Manager/HOD.
- Ensure compliance with SOPs and regulations to protect the bank's reputation and prevent losses.
- Hold a Bachelor's degree from a reputable institution; MBA is preferable.
- Preferably have 0-1 years of relevant experience.
We are looking for a motivated individual who can drive transformative change and empower millions with the tools to succeed in the digital age.
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