Global Integration Support Specialist

2 days ago

Karachi, Sindh, Pakistan beBeeIntegrationSupportAnalyst Full time
Job Title

An Integration Support Analyst role is available in a dynamic and fast-paced environment. As a key member of our global R&D team, you will be responsible for providing top-notch support to clients using our Club Software products.

About the Role

This position involves collaborating with different departments to provide efficient and comprehensive support. You will work closely with cross-functional teams to share insights and updates on member or client needs, ensuring all teams are aligned on service delivery.

  • Main Responsibilities:
  • Customer Support & Issue Resolution: Assist clients with inquiries and technical issues via email, ticketing systems, phone, and live chat. Troubleshoot software-related issues and provide solutions.
  • Product Knowledge & Guidance: Provide product knowledge to existing clients, suggest upgrades, and ensure clients understand how to use our software effectively. Listen and serve as primary Support liaison between Clients and Jonas Web Products.
  • Documentation & Tracking: Document, track, and monitor client issues within ticketing systems to ensure timely resolutions.
  • Service-Related Support: Assist with service-related inquiries, membership upgrades, booking requests, and other client needs, ensuring smooth and efficient service delivery.
  • Time Management & Prioritization: Manage multiple requests, prioritize tasks based on urgency, and meet Service Level Agreements (SLAs) for a seamless customer experience.
Required Skills and Qualifications

To succeed in this role, you will need excellent verbal and written communication skills, along with a strong passion for customer service and problem-solving. Experience with website and CRM applications, as well as knowledge of HTML and Microsoft Office, is also essential.

  • Key Requirements:
  • Excellent Communication Skills: Strong ability to convey technical information clearly and professionally to clients and colleagues.
  • Customer Service Experience: Prior experience in customer service or helpdesk support, with a passion for problem-solving and assisting others.
  • Technical Proficiency: Experience with website and CRM applications; knowledge of HTML and strong working knowledge of Microsoft Office.
  • Calm Under Pressure: Ability to stay composed and effectively troubleshoot technical issues while handling multiple client requests.
Benefits

We offer a competitive salary, medical coverage, parents' medical coverage, provident fund, employee performance-based bonuses, home internet subsidy, conveyance allowance, profit sharing plan, life benefit, child care facility, company-provided lunch/dinner, professional development budget, recreational area for in-house games, sporadic on-shore training opportunities, friendly work environment, and leave encashment.

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